To plan, organize and
manage daily workshop operation in such a was as to
maximize the utilization of available hours and provide
high quality repair and maintenance services in accordance
with the manufacturer’s prescribed standard which
meets the customer satisfaction
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Implement
TSM productivity improvement plans, especially in
the following areas
1. Leveling work load
2. Visual control process
3. Just in time part supply
4. Orderliness & cleanliness of the workshop
5. Final inspection
6. Achievement analyses on regular basics
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Maintain proper workshop loading
and coordination between the technical groups within
the workshop zone.
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Ensure proper and suitable equipments
and tools are availability and the effective utilization
of those equipments and the service facilities.
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Control the repair flow inside
workshop, ensure proper utilization of the actual
time available and that technicians are distributed
in groups as per skill requirements.
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Ensure that repair estimates
are reasonable to the actual repair to be done for
the car.
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Ensure that technicians are
following quality control policy, proper repair
procedures and are fully aware of overall service
quality and standard.
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Ensure that repairs are carried
out as per request within promise delivery time
and estimated cost and that the vehicles are fixed
right 1st time by implementing the set of quality
procedures.
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Measure the actual cost versus
the estimated cost and clarify reasons for unusual
variances
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Conduct regular checks on the
maintenance of work shop equipments.
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Train the Technicians about
logical procedures for professional and updated
techniques for carrying out the repairs.
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Emphasis technicians morale
and encourage them to propose their suggestions
to improve the repair techniques and methods and
the service station productivity as a whole.
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Conduct session and on duty
training exercises for the technicians, when suitable
and / or found required.
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Carry out regular checks on
the maintenance of Workshop Equipments and facilities.
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Ensure job controller are feeding
correct data regarding the job number, the repairs
carried out and update the overall job status without
delay.
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Ensure no damages to the car
during repair.
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Ensures High Quality of Vehicle
Washing prior the Vehicle Delivery.